The Student and Family Support Office is a dedicated team within the Algoma District School Board (ADSB) that helps families navigate questions or concerns related to their child’s education, particularly when an issue is complex or cannot be addressed at the school level.
Start with Your Child’s School
If your question or concern relates to your child’s education or school and you have not yet had an opportunity to connect with your child’s teacher or principal, we encourage you to do so before contacting the Student and Family Support Office. More information can be found on our Student and Family Support page.
In most cases, the quickest and most effective way to address a concern is through direct communication with your child’s school.
How the Student and Family Support Office Can Help
Our staff can help connect you with your Area Superintendent and support matters that may require further escalation. We can also help direct your inquiry to the appropriate departments for support related to special education, mental health and well-being, transcript requests, school registration, and capital projects updates such as new school builds and renovations. These are just a few examples of how the Student and Family Support Office can help.
Matters Managed Through Other Processes
If your concern relates to a human rights matter, it will be addressed through its respective confidential processes.
While the Student and Family Support Office does not oversee or manage human rights matters, our team can help guide you on how to get started.
If you already have a matter underway through that channel, that office will continue to serve as your primary point of contact while your inquiry is under review.
Need Help? Here's How to Reach Us
To access support from the Student and Family Support Office, families must first complete the online support request form.
INSERT BUTTON HERE - COMPLETE SUPPORT REQUEST FORM
Once the form is submitted, you will receive a confirmation email with a case number. We encourage you to keep your case number for your records, as our team can only review and respond to inquiries that have an assigned case number.
If you do not have access to a computer, have accessibility needs, or require additional support, please contact the Student and Family Support Office, and a staff member will be happy to assist you.
Office Hours: Monday to Friday | 8:30 AM to 4:30 PM
Phone: 1-888-tbc
Email: supportoffice@adsb.on.ca (TBC)
Frequently Asked Questions
What is the Student and Family Support Office?
The Student and Family Support Office is a dedicated team within the Algoma District School Board that helps families navigate questions or concerns related to their child’s education, particularly when an issue is complex or cannot be addressed at the school level.
Why was the Student and Family Support Office created?
The province requires school boards to establish a Student and Family Support Office to make it easier for families to access support, receive timely responses, and better understand next steps when they need additional help beyond the classroom or school. The office helps ensure concerns are addressed clearly, consistently, and with care.
When should families contact the Student and Family Support Office?
Families are encouraged to first speak with their child’s teacher and principal, as most questions are best addressed at the school level.
The Student and Family Support Office is available when:
- Concerns remain unaddressed after school-level conversations
- A concern is complex and requires additional guidance or coordination, such as being connected to a local superintendent
- A concern relates to a Board-level matter
How quickly will I receive a response?
We are committed to providing families with timely, clear, and reliable support.
The Student and Family Support Office will acknowledge your inquiry within two (2) business days and will strive to provide a response within five (5) business days of that acknowledgment. Some inquiries may require additional information or coordination with the appropriate department or staff member to ensure you receive the most accurate and helpful support.
We appreciate your patience and understanding as we work to assist you.
I don’t have access to email or a computer. Can I get support over the phone?
Yes. If you need assistance completing the support request form, please call the Student and Family Support Office at 1-888-TBC (Monday to Friday, 8:30 AM to 4:30 PM). A staff member will be happy to assist you.
Can the office help with special education or student well-being supports?
The Student and Family Support Office can help families understand how to navigate available supports and connect them to the appropriate teams. Ongoing planning and service delivery continue to be coordinated through schools and specialized support staff.
What if a concern is urgent or related to safety?
If a concern involves immediate safety or well-being, families should contact the school directly or the appropriate emergency services. The Student and Family Support Office is intended for non-urgent concerns.